About

FAQ

• Where is the store based?

  Salem, OR

• Do you accept orders placed outside of the US?

  Absolutely! International shipping is available.

• How long does it take to ship once an order has been placed?

  Turnover is currently 2-4 weeks. ♡

  If you have any questions, please do not hesitate to email me directly at [email protected]

• How long will it take to receive my order?

  Once shipped, Domestic orders may take anywhere from 2-10 business days to arrive.

  Please note that with the current congestion of all postal services, we have seen delivery take any where from a couple business days to 2-3 weeks to deliver. We understand this can be frustrating but please note that there is nothing GHOULBABE can do to accelerate delivery once your package is in the possession of the post.

  International shipping delivery times may vary between 2 and 12 weeks.

• I sent an e-mail but haven't heard back, did it come through?

  Yes! Please note that it may take me anywhere between 24-72 hours to be able to get to your e-mail. But no worries, I will respond as soon as possible! ♡

• My order is being “returned to sender”, what now?

  If a package has been “returned to sender” by the post office due to an incorrect or nonexistent address being provided at checkout, your order can be reshipped once it is back in my possession.
  Please note this may take a couple of weeks. Additional shipping costs may apply.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.